Do you know who will be dealing with your travel arrangements?
Do they know your preferences, your needs, do they even know your name?
Do you know their name?
Can you guarantee you get a selection of options at the most competitive prices every time?
Colletts clients can say ‘yes’ to all these questions.
That’s the Colletts difference.
As a customer you will be assigned an individual consultant. They get to know you, your business and develop a full understanding of your needs. Very often this means we can pre-empt your requirements. Even outside office hours we are here for you, as our 24-hour service is manned by our own consultants, not a remote call centre on the other side of the world.
Our experience benefits you.
It’s a personal approach and it works. We have grown year on year, not bad when you consider that the vast majority of our new business comes via personal recommendations. Our consultants have over 130 years’ of corporate travel experience. They started long before the computerised reservations system did all the work for them, so when you ask if our consultants understand how to get the most out of your travel budget you will hear a resounding yes!
Whatever you need we can advise the most convenient and cost effective options.
You are in safe hands.
We are fully bonded, which means you are fully protected. We are members of all the leading trade associations — IATA, ATOL, ABTA as well as a member of the Advantage Travel Consortium — you can rest assured that your trip is protected. We include airline and CAA failure in your ticket price which means that you are covered should anything untoward happen.
The numbers all stack up in your favour: 400 airlines, 76,000 hotels, 28 car rental companies, 35 rail operators and all other auxiliary services all at our fingertips. We have millions of pounds of buying power so you will always receive the very best pricing options. We are also one of the largest independent agencies in the UK, ranked in the top 30 in turnover.
Savings without cutting service.
The real beauty is that we can offer the very best in customer service levels and save you money at the same time. We know that for any business flexibility, speed, efficiency and cost are key factors and we always have a solution to suit your needs. Overall our customers saved 52% against full published fares. However, perhaps the most telling comparison for a year on year saving is the average 13.5% against the fares they normally purchased.
Time Saving Technology.
Of course to tap into the latest travel information we have to have the very latest technology at our fingertips. From storing specific traveller requirements through to monitoring the changes in your travel programme, we ensure we have up to the minute technology.
The savings you make in time add up. We save hours storing your details, researching all the options and then emailing them to you. We calculate that we save the average customer 2 hours for every booking — if you make 20 trips a year that is 5 working days saved.
Don’t just take our word for it.
Find out why Colletts Travel can boast such great customer retention by reading
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